ABSOLUTE NIGHTMARE: Charged, Lied To, Put on Hold, and Hung Up On! Three Weeks & Still No Refund 😡💸

I want to share my terrible online shopping experience as a serious warning to others. I ordered a dress for my mother back in December, and while they clearly had time to charge me, they never sent a confirmation. The subsequent process has been a complete nightmare. When we called the store, they said that “maybe the dress was still being made that they would call the owner.” Days later, the story changed—they told me the dress got sent back and that they refunded me. But here we are, three weeks later, and my money has not been refunded. This is why I felt compelled to call customer service again, frustrated by the fact that I called today and told them how I haven’t been refunded, the woman didn’t even ask for my order number and put me on hold. After 5 minutes of being on hold they hang up. Not to mention the woman who answers the phone is not friendly and sounds like she hates her job. If it was possible to give zero stars I would. I WILL CONTINUE TO CALL THEM UNTIL I GET MY MONEY BACK.
Customer: I need immediate assistance regarding a missing refund. I placed an order in December, was charged immediately, but three weeks ago I was told the item was returned and a refund was processed. That money is still not in my account.
CS Rep: I sincerely apologize that you have not received your refund yet, and for the confusion regarding your order status. That is certainly unacceptable. Can you please confirm the email address associated with that December order so I can review the processing date of that refund?
In case you have almost any concerns about where by in addition to the best way to use GraceQueens Collection, you are able to email us with the internet site. Customer: The last woman I spoke to didn’t even ask for my order number before she put me on hold and then hung up after five minutes! I am extremely frustrated. My email is [Customer Email]. I was told the refund was issued three weeks ago.
CS Rep: I am so sorry that happened, and I assure you that is not our standard procedure. I see the refund initiated three weeks ago. I will escalate this to our finance department right now to obtain the specific transaction ID number. I can email that ID to you within the hour so you can track the status directly with your bank.
Customer: That needs to happen immediately. I am tired of calling and getting nowhere.
CS Rep: I completely understand your urgency. I am marking this request as critical, and you will receive that specific transaction documentation via email within sixty minutes.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.